At rcanddiecast.com, we are committed to delivering your orders efficiently, securely, and transparently. This policy outlines our shipping procedures, timelines, and customer responsibilities to ensure a smooth experience for both parties.
1. Shipping Coverage
- We currently offer shipping services across India.
- At this time, international shipping is not available.
2. Order Processing Time
- All orders are processed within 5–7 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customers located within Kerala may experience faster processing times.
- Customized and pre-order items may require additional time; customers will be informed accordingly.
3. Dispatch & Shipping Timeline
- Orders placed before 12:00 PM (Monday to Saturday) are eligible for same-day dispatch.
- On Fridays, orders must be placed before 10:00 AM for same-day dispatch.
- Orders placed after the cutoff time or on Sundays/Public Holidays will be shipped on the next working day.
- Delivery timelines may vary depending on location, courier availability, and product type.
- Remote locations or special items may require additional transit time.
- Once shipped, tracking details will be shared promptly.
4. Shipping Charges & Conditions
- Shipping charges (if applicable) will be clearly communicated before payment confirmation.
- Certain heavy or oversized products may attract additional shipping fees.
- Some items, such as those containing batteries, may incur extra handling or shipping charges due to transport regulations.
- Certain products may not be eligible for air shipping and may require alternative logistics arrangements.
- After order confirmation, a dedicated team member may assist you with shipping updates and coordination via WhatsApp during business hours.
5. Order Tracking
- Tracking details, including courier partner information, will be shared via WhatsApp once the order is dispatched.
- Customers may track their shipment directly through the courier’s official platform or by contacting our support team.
6. Delivery Guidelines
- Please ensure that your delivery address, contact number, and PIN code are accurate at checkout.
- Courier partners typically attempt delivery 1–2 times before returning the shipment.
- If an order is returned due to incorrect details or unavailability, re-shipping charges may apply.
7. Unboxing Video Requirement (Important)
To ensure transparency and facilitate smooth claim processing, customers are strongly required to record a clear, continuous unboxing video.
The video must:
- Begin before opening the package
- Clearly show the sealed condition of the parcel
- Capture all contents inside the box
- Be recorded without pauses or edits
- Cover the product inspection and basic functionality check (where applicable)
- For eligible products, basic operation (e.g., running the item) should be demonstrated in the same video.
The entire process must be recorded in one continuous video file.
Video Guidelines – Do’s
- Record from start to finish without interruption
- Ensure all items and packaging are clearly visible
- Follow a single, continuous recording process
Video Guidelines – Avoid
- Pausing, editing, or altering the video
- Replacing or tampering with the product
- Submitting AI-edited or enhanced footage
- Presenting mismatched or unrelated products
Note: Claims for damage, missing items, or incorrect products will require valid unboxing video evidence.
8. Damage, Replacement & Claim Policy
- Any issues such as damage, defects, or missing items must be reported within 24 hours of delivery.
- Customers must share the unboxing video for verification.
- Claims without sufficient video evidence may not be eligible for approval.
- This process helps us ensure faster and fair resolution for all customers.
9. Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, including:
- Weather conditions
- Natural disruptions
- Transport or courier delays
- Regional restrictions
We appreciate your understanding and patience in such situations.
10. Product Responsibility & Warranty Notice
- Certain products, particularly electronic modules and RC components, may not carry a manufacturer warranty or guarantee.
- Customers are advised to verify product specifications and warranty details before purchase.
- rcanddiecast.com does not provide additional warranty coverage unless explicitly stated.
11. Customer Support
For any shipping or delivery-related assistance, our team is available via WhatsApp during business hours. We are here to guide you at every step of your order journey.
Our Commitment
We aim to create a transparent, fair, and reliable shopping experience. By following these guidelines, both our customers and our team can ensure a smooth, efficient, and mutually beneficial process.